The Biggest Mistake You Can Make in Decision-Making
Regarding Mr. X and American Airlines
Source: Ambrosia Photography
After catching wind of the controversy from Daring Fireball, I’ve looked at two of the major opinions in this entire American Airlines and Mr. X debacle.
For those who don’t know what happened, a young designer, Dustin Curtis, wrote a sardonic post about the unintuitive nature of American Airlines’ website and created a mock-up for a better version of their site.
Surprisingly, a member of the American Airlines design team (codenamed Mr. X) actually responded, defending AA rather passionately and described the difficulties of trying to implement change when dealing with issues of huge scale and a sprawling bureaucracy.
An hour after Dustin posted the response, Mr. X was fired.
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